Cable and Wireless (C&W) set up the first ever telegraph line between india and london in 1870. C&W worldwide’s nick lambert, managing director, global markets, reveals to B&E’s Swati Sharma why being a “Mission Critical Integrator” is extremely critical to him
B&E: How important is the EIG system for you?
NL: The Europe India Gateway (EIG) cable system is our latest investment into building greater capacity and is designed to meet the current and future business needs of companies across the globe. The EIG, when complete, will span more than 9,000 miles and is set to be in full operation by the first quarter of 2011. We’ve also joined a consortium of leading global telecoms to provide a high-speed fibre optic network that will link Southern and Western Africa to Europe with faster and more cost effective connectivity.
B&E: In emerging economies like Asia Pacific & Africa, what opportunities are you looking for expansion?
NL: We are very excited about our Ethernet services. Ethernet Wireline (EWL) is one of our key next generation products, ready to provide bandwidth and flexibility that fast-moving enterprises demand today. EWL lets you receive multiple products and services over the same access connection, helping reduce TCO and accelerating your journey towards an integrated communications and IT infrastructure.
B&E: How are you planning to cater to the Indian market, with so much competition in the telecom sector?
NL: India is today the fastest growing telecom market in the world. And that spells opportunity for us as well as industry players alike. In India, C&W Worldwide provides enterprise and carrier solutions with global connectivity including dedicated services, high quality managed security services, hosting services, hosted contact centre solutions and remote network management services. With the advent of 3G in India, the telecom industry in India will witness a paradigm shift. Demand for interactive services will go up, unit costs of bandwidth will eventually come down with greater adoption of these services and there will be a lot more focus on building better infrastructure. So we see India as an extremely important growth driver for us. India is already the most important market after the UK in terms of our colleague population and our capabilities in the country. Today, we serve close to 4,200 global customers out of our India Network Operating Centres and work with 10 out of the top 15 outsourcing companies in India. One of the key identified pillars of growth for us is going to come through two new focus segments. Firstly, through global MNCs’ ‘Connect to India’ plan where they enter/expand their presence in the market by extending our cutting edge Core Director Platform. Secondly, enabling our top/emerging Indian MNCs to ‘Go Global & Connect India to the World’ and be their partner of choice for their international telecom solutions. As per PwC, India will produce above of 2000 new multinationals between 2010 to 2024; we are perfectly placed to extend our in-depth local market knowledge combined with global presence & processes. These two segments will help us diversify our segment portfolio to include banking and financial services, media, manufacturing/retail, pharmaceuticals, and oil & gas sectors and ensure steady business growth even in unforeseen economic conditions.
B&E: What type of leadership model do you follow, especially in India?
NL: I believe in empowerment. If you hire smart leaders, nurture their skills, empower them to make decisions, and help remove obstacles that hinder them – your role as a manager is achieved. In India, we have a young, new and talented leadership team. They bring in a lot of new ideas on how to grow our business in India. Our business has grown from strength to strength in the last three years and I am confident that with their dynamic vision for the company, we’ll only grow to achieve significant presence in the country.
NL: The Europe India Gateway (EIG) cable system is our latest investment into building greater capacity and is designed to meet the current and future business needs of companies across the globe. The EIG, when complete, will span more than 9,000 miles and is set to be in full operation by the first quarter of 2011. We’ve also joined a consortium of leading global telecoms to provide a high-speed fibre optic network that will link Southern and Western Africa to Europe with faster and more cost effective connectivity.
B&E: In emerging economies like Asia Pacific & Africa, what opportunities are you looking for expansion?
NL: We are very excited about our Ethernet services. Ethernet Wireline (EWL) is one of our key next generation products, ready to provide bandwidth and flexibility that fast-moving enterprises demand today. EWL lets you receive multiple products and services over the same access connection, helping reduce TCO and accelerating your journey towards an integrated communications and IT infrastructure.
B&E: How are you planning to cater to the Indian market, with so much competition in the telecom sector?
NL: India is today the fastest growing telecom market in the world. And that spells opportunity for us as well as industry players alike. In India, C&W Worldwide provides enterprise and carrier solutions with global connectivity including dedicated services, high quality managed security services, hosting services, hosted contact centre solutions and remote network management services. With the advent of 3G in India, the telecom industry in India will witness a paradigm shift. Demand for interactive services will go up, unit costs of bandwidth will eventually come down with greater adoption of these services and there will be a lot more focus on building better infrastructure. So we see India as an extremely important growth driver for us. India is already the most important market after the UK in terms of our colleague population and our capabilities in the country. Today, we serve close to 4,200 global customers out of our India Network Operating Centres and work with 10 out of the top 15 outsourcing companies in India. One of the key identified pillars of growth for us is going to come through two new focus segments. Firstly, through global MNCs’ ‘Connect to India’ plan where they enter/expand their presence in the market by extending our cutting edge Core Director Platform. Secondly, enabling our top/emerging Indian MNCs to ‘Go Global & Connect India to the World’ and be their partner of choice for their international telecom solutions. As per PwC, India will produce above of 2000 new multinationals between 2010 to 2024; we are perfectly placed to extend our in-depth local market knowledge combined with global presence & processes. These two segments will help us diversify our segment portfolio to include banking and financial services, media, manufacturing/retail, pharmaceuticals, and oil & gas sectors and ensure steady business growth even in unforeseen economic conditions.
B&E: What type of leadership model do you follow, especially in India?
NL: I believe in empowerment. If you hire smart leaders, nurture their skills, empower them to make decisions, and help remove obstacles that hinder them – your role as a manager is achieved. In India, we have a young, new and talented leadership team. They bring in a lot of new ideas on how to grow our business in India. Our business has grown from strength to strength in the last three years and I am confident that with their dynamic vision for the company, we’ll only grow to achieve significant presence in the country.
Source : IIPM Editorial, 2012.
An Initiative of IIPM, Malay Chaudhuri
and Arindam Chaudhuri (Renowned Management Guru and Economist).
For More IIPM Info, Visit below mentioned IIPM articles.
Zee Business Best B-School Survey 2012
Prof. Arindam Chaudhuri's Session at IMA Indore
IIPM IN FINANCIAL TIMES, UK. FEATURE OF THE WEEK
IIPM strong hold on Placement : 10000 Students Placed in last 5 year
IIPM's Management Consulting Arm-Planman Consulting
Professor Arindam Chaudhuri - A Man For The Society....
IIPM: Indian Institute of Planning and Management
IIPM makes business education truly global
Management Guru Arindam Chaudhuri
Rajita Chaudhuri-The New Age Woman
IIPM B-School Facebook Page
IIPM Global Exposure
IIPM Best B School India
IIPM B-School Detail
IIPM Links
An Initiative of IIPM, Malay Chaudhuri
and Arindam Chaudhuri (Renowned Management Guru and Economist).
For More IIPM Info, Visit below mentioned IIPM articles.
Zee Business Best B-School Survey 2012
Prof. Arindam Chaudhuri's Session at IMA Indore
IIPM IN FINANCIAL TIMES, UK. FEATURE OF THE WEEK
IIPM strong hold on Placement : 10000 Students Placed in last 5 year
IIPM's Management Consulting Arm-Planman Consulting
Professor Arindam Chaudhuri - A Man For The Society....
IIPM: Indian Institute of Planning and Management
IIPM makes business education truly global
Management Guru Arindam Chaudhuri
Rajita Chaudhuri-The New Age Woman
IIPM B-School Facebook Page
IIPM Global Exposure
IIPM Best B School India
IIPM B-School Detail
IIPM Links
