Thursday, January 10, 2013

Eureka! it’s 3m

It’s the ‘Ingenious Technology’ that has been the driving force behind this component supplier’s longevity in India...

B&E: What was the vision and mission for the Indian market when you started off?

AN:
After many years of servicing India on an export basis through our Singapore operations, it was felt that we could better service our customers with a full-fledged local presence. 3M India commenced operations in April 1988 with a focus of providing products and solutions for the healthcare, packaging, telecommunications and electric power distribution sectors. These four sectors were also the focus areas for the Indian government at that point. Our vision was to provide innovative product solutions to the Indian customer with the aim of strengthening our worldwide claim that 1 in 4 people around the world experience a 3M product on a daily basis.

B&E: What understanding of the Indian market did you have then and what strategies did you formalise for the market penetration?

AN:
Typically when we enter an emerging market we focus on infrastructure. Additionally, we recruited a seasoned team to carry out an assessment of where the opportunities lay for 3M. Further, the breadth of 3M’s portfolio provided numerous options. While 3M India did have access to 3M’s entire range of products, all of them would not have suited the Indian market. Hence, we slowly introduced products in India using two strategies – manufacturing and stock-and-sell. 3M made a modest start with a sale of Rs.28o million in the first year of its operations.


Source : IIPM Editorial, 2012.
An Initiative of IIPMMalay Chaudhuri
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